At hoki178, your privacy is our priority. This document explains in detail how we collect, use, store, and protect each member's personal information with full transparency and responsibility.
We believe every member deserves to know exactly how their data is managed. This is our promise to you.
All data transmitted between your device and hoki178 servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Hoki178 has never and will never sell, rent, or trade your personal information to any third party for marketing purposes without your explicit and express consent.
Every hoki178 member has the full right to access, amend, download, or request deletion of their personal data at any time via the account panel or by contacting customer support.
Your data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and 24/7 security monitoring. Physical access to our data centres is strictly restricted and controlled.
Hoki178 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. We conduct regular compliance reviews to ensure our standards are consistently upheld.
In the event of any security incident involving your data, hoki178 is committed to notifying you within 72 hours of the incident being identified, in line with international data protection best practices.
This Privacy Policy is issued by Hoki178 Entertainment Limited ("hoki178", "we") and applies to all users who access or use the hoki178 platform via hoki178.vin, the hoki178 mobile app, and any related service channels we operate.
We understand that entrusting your personal information to any online platform requires strong confidence. That is why hoki178 takes a transparent, responsible, and proactive approach to managing every piece of data you share with us — from your username to your financial transaction details.
This Privacy Policy should be read together with the hoki178 Terms and Conditions. By using our platform, you agree to the data processing practices described in this document.
This policy covers all information we collect directly from you, data generated during platform use, and information we receive from trusted third parties such as payment providers and identity verification partners.
Hoki178 collects various categories of personal information depending on your interactions with our platform. Here is a summary of the data we collect, along with its purposes and legal basis:
| Data Category | Sample Information | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number, passport | KYCVerification |
| Contact Data | Email address, phone number, residential address | CommunicationsSupport |
| Financial Data | Payment methods, transaction history, account balance | PaymentsAML |
| Technical Data | IP address, browser type, operating system, device ID | SecurityAnalytics |
| Usage Data | Games played, session duration, preferences | User Experience |
| Communication Data | Support chat records, emails sent, feedback | Customer Support |
We only collect data that is strictly necessary for the stated purposes. This data minimisation principle ensures we do not retain more than what is needed to deliver the best service to you.
Every piece of data we collect is used for a clear and lawful purpose. hoki178 does not use your data for any purpose other than those stated here without obtaining your consent first:
✅ hoki178 does not use your data to make automated decisions that seriously affect your rights without human review. Every significant account-related decision involves a manual assessment by our team.
Hoki178 does not sell or disclose your personal information to third parties for their own commercial purposes. However, in the course of operating our platform, we work with a number of trusted third-party categories:
All third parties we work with are required to sign data processing agreements that set high data protection standards and do not permit them to use your data for any purpose other than what has been agreed.
Hoki178 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the hoki178 website. Below are the types of cookies we use:
You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the full functionality of the hoki178 platform. Note: third-party analytics cookies we use are for internal purposes only and are not shared with external advertisers.
Protecting your data is a core responsibility of hoki178. We implement multiple layers of technical and organisational protection to ensure your information remains secure at all times:
While we take comprehensive security measures, no online system can be guaranteed 100% secure. You are also responsible for keeping your own hoki178 account password and login credentials safe.
Hoki178 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Below are our data retention period guidelines:
Once the applicable retention period has ended, your data will be securely deleted or fully anonymised from hoki178 systems.
As a hoki178 member and data subject, you have the following rights regarding the personal information we hold. These rights may be exercised at any time by contacting our data protection team:
We fully respect your rights. Below are the rights you may exercise at any time regarding your personal data at hoki178.
You have the right to request a copy of all personal data we hold about you. We will provide it within 30 working days of receiving your request.
If any data we hold is inaccurate or outdated, you have the right to request an immediate correction. You can update your basic information directly through your account panel.
In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal obligation to retain certain records, such as financial transaction data.
You may object to the processing of your data for direct marketing purposes at any time. Once your objection is received, we will stop using your data for that purpose.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider of your choice.
In certain situations, you may request that we restrict the processing of your data while your correction request or objection is being reviewed and handled by our team.
Eight core principles that shape hoki178's approach to managing members' personal data.
Data is collected only on a clear legal basis — whether your consent, contractual necessity, or a legal obligation.
Data collected for a specific purpose is not used for other unrelated purposes without your consent.
We only request information that is genuinely necessary. No excess data is collected merely to be "stored".
We ensure that stored data remains accurate and up to date. You can update your information at any time.
Data is not retained longer than necessary. Each data category has a defined retention schedule.
Robust technical and organisational security measures are implemented to protect data from unauthorised access, loss, or destruction.
We are always transparent about how your data is used. This Privacy Policy is updated regularly and is freely accessible to everyone.
Hoki178 is fully responsible for compliance with this Privacy Policy and is accountable to the relevant authorities.
Hoki178 has appointed a Data Protection Officer (DPO) responsible for ensuring ongoing compliance with personal data protection requirements. If you wish to exercise any of your rights, have questions about this Privacy Policy, or would like to submit a privacy-related complaint, you may reach our team through any of the available channels.
We are committed to responding to all privacy-related enquiries within 30 working days from the date the request is received. For more complex cases, we will keep you informed of progress within that timeframe.
Contact our data protection team via the official hoki178 support email for all privacy-related enquiries.
For immediate enquiries, use the live chat service within the hoki178 platform, available 24 hours a day, 7 days a week.
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department (PDPD) of Malaysia or the relevant regulatory body in your jurisdiction.
Hoki178 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. You will be notified via your registered email address when material changes occur.
Continued use of the hoki178 platform after the publication of any policy update constitutes your acceptance of the revised terms.
Register your hoki178 account today and enjoy Malaysia's best online entertainment, backed by robust and transparent personal data protection.